Senior Executive Assistant – Customer Success & Services Full Time

About the Role

This is not a traditional EA role. The Senior Executive Assistant II  to our VP of Customer Success operates as a trusted extension of executive leadership — equal parts strategic operator, project manager, and thought partner. You will sit at the center of a large, fast-moving organization and use your judgment, initiative, and influence to keep the VP and his team running at peak velocity.

You will own the executive experience end-to-end: anticipating needs before they're voiced, navigating complex stakeholder dynamics, and turning ambiguous requests into crisp execution. If you thrive in environments where no two days are the same and you find energy in being the connective tissue of a high-performing org, this role is for you.

This is a remote role based in the US,  however candidates must be able to support west coast hours and be open to travel 1 trip per month. Relocation assistance will not be provided for this role.

You Should Apply If

• You want to work on problems that matter. Samsara connects the physical and digital worlds — keeping workers safe, supply chains moving, and emissions in check. Your leverage as an EBP is real.
• You're an operator, not just a coordinator. You see the system behind every calendar invite, build processes that outlast you, and default to ownership over escalation.
• You thrive with ambiguity and pace. You can hold ten priorities, drop the right three, and communicate clearly about all of it — without being asked twice.
• You care about the craft. Being a truly elite EBP is a skill. You're always learning, always refining, and you take pride in raising the bar for everyone around you.

What You'll Own

• Executive presence & flow — Manage the VP's calendar, communications, and daily operating rhythm with a level of foresight that makes him feel three steps ahead.
• Complex travel & logistics — Plan and book multi-leg domestic and international travel (~1 trip/month), anticipating buffers, prep materials, and regional stakeholder touchpoints before they're requested.
• Stakeholder management — Act as a trusted liaison to senior leaders, investors, and cross-functional partners internally and externally; you represent leaders in every interaction.
• Operational continuity — Own expenses, team meeting agendas, action item tracking, and the behind-the-scenes coordination that keeps a large org accountable and moving.
• Events & onsites — Lead planning and execution of team onsites, offsites, and executive events with high attention to detail and a sharp instinct for what makes the experience feel intentional.
• Special projects — Take on high-impact, time-sensitive projects that cut across the org — from preparing exec briefings to driving cross-functional initiatives on the VP's behalf.
• Culture carrier — Champion Samsara's operating principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) and model them every day.

What We're Looking For

Must-haves

• 6+ years of experience supporting VP-level or above executives and GTM/Sales experience  in a fast-paced environment
• Proven ability to operate with discretion, sound judgment, and high EQ in sensitive or ambiguous situations
• Exceptional communication skills — you write, speak, and represent with polish and precision
• A track record of building systems and processes that scale, not just executing tasks
• Ability to maintain San Francisco business hours (Pacific Time), regardless of location
• Flexibility to travel approximately once per month for onsites and executive support

Nice-to-haves

• Familiarity with enterprise SaaS or high-growth technology environments
• Comfort with productivity and AI tools (Slack, Notion, Google Workspace, AI assistants)