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Staff UX Writer, Messaging Platform Full-time
<div class=”content-intro”><p><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><strong>The community you will join:</strong></span></p> <p><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you’ll find your people here.</span></p> <p><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><strong>The difference you will make:</strong></span></p> <p><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>The Messaging Platform team builds products that help guests and hosts communicate with each other and, increasingly, deploys AI to assist guests and hosts in conversation. You’ll be responsible for designing copy systems across messaging components as well as sprinting with ML engineering teams to design conversations and train large language models that deliver on your designs. You’ll also contribute to our conversation design discipline, our LLM prompting and alignment best practices, and our standards around AI affordances. </span></p> <p><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><strong>A typical day: </strong></span></p> <ul> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Write clear and concise copy across multiple product touch-points</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Lead content work across multiple projects within a single initiative</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Develop inspiring, strategic ideas based on product requirements, data, and/or research</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Consider what language and design patterns best serve the UX</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Present content and design work to Design Directors, executives, or other stakeholders on your projects</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Drive consensus with stakeholders and/or partners on content recommendations</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Manage copy deadlines and deliver detailed copy across multiple projects </span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Join writing team crits to present work and help sharpen the work of your teammates</span></li> </ul> <p><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><strong>Your expertise:</strong></span></p> <ul> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>10+ years of experience in UX writing, content design, or content strategy </span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Proven ability to lead content/copy work from concept to detailed design</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Experience working with and presenting to executive teams</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Experience writing content principles, messaging frameworks, and style guides</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Proven ability to collaborate with cross-functional teams in all stages design & build</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Solid understanding of user experience design principles and interaction patterns</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Comfortable working independently in a fast-paced environment</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Proven ability to move work forward in an ambiguous work environment</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Comfortable working alongside other design disciplines in Figma, our primary collaboration tool</span></li> <li style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”>Passion for Airbnb’s mission, commitment to diversity, and global mindset</span></li> </ul> <p><span style=”color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif; font-size: 12pt;”><strong>Your Location:</strong></span></p> <p><span style=”font-family: helvetica, arial, sans-serif; font-size: 12pt;”><span style=”color: rgb(0, 0, 0);”><span style=”font-weight: 400;”>This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a style=”color: #000000;” href=”https://careers.airbnb.com/”>Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.</a></span><span style=”font-weight: 400;”> If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</span></span></span></p> <p><span style=”font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;”><strong>Our Commitment To Inclusion & Belonging:</strong></span></p> <p><span style=”font-weight: 400; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;”>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</span></p> <p><span style=”font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;”><span style=”font-weight: 400;”>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: </span><a style=”color: #000000;” href=”mailto:reasonableaccommodations@airbnb.com”><span style=”font-weight: 400;”>reasonableaccommodations@airbnb.com</span></a><span style=”font-weight: 400;”>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. </span></span></p> <p><span style=”font-weight: 400; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;”>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</span></p><div class=”content-pay-transparency”><div class=”pay-input”><div class=”description”><p><span style=”font-size: 16px;”><strong><span style=”font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);”>How We’ll Take Care of You:</span></strong></span></p> <p class=”p1″><span style=”font-size: 16px;”>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. </span></p></div><div class=”title”>Pay Range</div><div class=”pay-range”><span>$176,000</span><span class=”divider”>—</span><span>$220,000 USD</span></div></div></div>