Senior Strategy & Ops Lead, Post-Sale Product Adoption Full Time NEW

Role Summary

This role owns new product adoption as a company metric across Samsara's post-sale organization. It exists to proactively integrate every new product into post-sale processes — reviewing adoption data, developing and executing strategies to close adoption gaps, and reading out results — by driving action across the cross-functional teams that already touch post-sale customers today: Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing.

This is an individual-contributor role built for someone who can execute directly, not just delegate. The person in this seat needs to personally drive work forward — running analysis, building plans, and closing gaps themselves — in addition to coordinating action across teams that don't report into this role.

Key Responsibilities

Integrate new products into post-sale processes

• Proactively build the process for embedding every new product into existing post-sale workflows as it ships — sponsorship, enablement, and defined success metrics — so no new product launches into a vacuum.
• Partner with Product/R&D early in the launch cycle so adoption is designed for up front, not addressed after the fact.

Diagnose and close adoption gaps

• Review adoption data on an ongoing basis to identify where, and why, customers aren't adopting new products.
• Develop strategies to close identified adoption gaps, and personally execute against those strategies rather than only assigning them to others.
• Run a standing cross-functional cadence with Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing to turn adoption data into agreed, tracked action.

Drive execution across teams without direct authority

• Influence and coordinate action across the five post-sale teams above, none of which report into this role, using shared data, a standing cadence, and escalation through the VP of Customer Success when needed.
• Build and maintain relationships with leaders across each function to keep adoption a shared, prioritized outcome rather than a side project.

What Success Looks Like

• Every new product has a defined post-sale adoption plan in place at or before general availability.
• Adoption metrics exist, are trusted, and are reviewed on a standing cadence.
• Adoption gaps are identified and closed measurably faster than today's reactive baseline.
• Cross-functional teams treat adoption as a shared, prioritized outcome rather than an unowned byproduct.

Qualifications

• 8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations, Program/Project Management, or similar), with a proven track record of driving results on cross-functional initiatives without formal authority over the teams involved.
• Strong understanding of post-sale, customer-facing functions (implementation, customer success, customer education, or similar) — this role needs someone who has sat close to, or within, these motions before.
• Demonstrated ability to work autonomously and execute personally. This is not a pure coordination or delegation role; the person needs to be comfortable doing the work themselves, not just assigning it to others.
• Comfort operating with data — able to define metrics, build or work with dashboards, and use adoption data to prioritize and justify action.
• Strong written and verbal communication skills, including the ability to read out results and influence senior stakeholders.
• Experience at Samsara, or in a similarly matrixed, fast-moving organization, is a plus.